Frequently Asked Questions

Hiring a virtual assistant offers several benefits that can greatly enhance your business productivity and efficiency:

• Focused Attention: Virtual assistants are dedicated to the specific tasks you assign, without the distractions of other responsibilities. This focus often means they complete tasks more quickly and efficiently than you might, as you juggle multiple roles and demands.
• Flexible Time Commitment: Unlike a full-time employee, you don’t need to fill 40 hours a week. You can contract a virtual assistant for a specific number of hours per month, providing the flexibility to scale up or down based on your current needs.
• Efficient Project Completion: With a clear focus on the task at hand, virtual assistants can often complete projects faster and more accurately, freeing you from the time-consuming details that can bog you down.
• More Time for Business Growth: By delegating non-revenue-generating tasks, you can concentrate on the core activities that directly drive your business forward. This frees you up to focus on sales, strategy, and other revenue-generating opportunities.
• Regain Valuable Time: With a virtual assistant handling your administrative and operational tasks, you reclaim time to breathe, recharge, and invest back into your business. This added time lets you work on what you’re passionate about, while also giving you the space to make more money and grow your business.

A virtual assistant can be an invaluable asset, allowing you to optimize your workflow, regain time, and focus on propelling your business growth.

Before hiring a virtual assistant, it’s important to do your homework to ensure you find the right fit for your needs. Here are some key steps:

1. Research Multiple Virtual Assistant Companies: Compare and contrast different services, pricing structures, and areas of expertise. This will give you a sense of what’s available and which services align with your business needs.

2. Read Reviews: Client reviews can provide insights into the experiences others have had with the virtual assistant companies you’re considering. Look for testimonials on their website and independent review platforms.

3. Request Examples of Work: Ask for samples of their previous work, such as blogs or social media accounts they’ve managed, to get a sense of their style and capabilities.

4. Understand Their Approach: Determine if the company offers transactional services (task-based) or provides a more comprehensive support system that’s integrated into your business operations.

5. Explore Additional Resources: Take time to explore websites, forums, and blogs for further details and tips on finding a virtual assistant. This can help you feel confident in your decision and set clear expectations for the partnership.

Taking these steps will help you make an informed decision and find a virtual assistant who can effectively support and grow with your business.

A virtual assistant can be a great fit for your business if you find yourself acting as your own personal assistant, spending too much time on non-revenue-generating tasks, or feeling overwhelmed by daily responsibilities. If you’re missing out on sales and business development opportunities because you’re bogged down with administrative work, a virtual assistant can help free up your time. By handling tasks like inbox management, scheduling, and data entry, a virtual assistant allows you to focus on the strategic and high-value activities that drive your business forward.

At I Said Yes! to Success, our virtual assistant services are tailored to help business owners reclaim their time and focus on growth. We offer a range of services, including, but not limited to:

• Inbox Management
• Email Marketing
• Lead Management
• Content Support
• Project Management
• Client Relations
• Automation Support.

Schedule a Discovery Call with our team and allow us to build a comprehensive support package customized to fit your specific business needs, allowing you to focus on what matters most.

The cost of our virtual assistant services varies based on the specific tasks and support you need. To get detailed information tailored to your requirements, please fill out our contact form. We’ll reach out promptly with a customized quote and more details on our pricing options.

We require a minimum commitment of 3 months for our virtual assistant services. This allows us to build a strong foundation and deliver meaningful results tailored to your business needs. After the initial period, you’ll have the flexibility to adjust or renew your service plan as needed.

Yes, you can adjust or add services to your package as your needs evolve. However, we require that the initial 3-month contract is completed before reducing or canceling services. This ensures that we have enough time to fully understand your business and deliver impactful results. After the first 3 months, you’re welcome to make changes to better align with your current goals and priorities.

To kick off our partnership, we’ll schedule an initial discovery call via phone or Google Meet to learn more about your needs. After that, we’ll hold an onboarding call through Google Meet to go over the details and set up our working relationship. For ongoing communication, we primarily use email to stay in touch and keep things moving smoothly. However, if you need to discuss something over the phone, you can easily schedule a call with us using our call link at any time.

Our onboarding process is designed to ensure a smooth transition and thorough understanding of your business needs. Before the onboarding call, we’ll email you a list of questions and information we’ll need, such as details on brand voice, keywords, company motto, and any phrases specific to your brand.

The onboarding call itself takes about an hour, during which we’ll work to gain access to any password-protected systems, gather important details, and set up our working environment. After this initial setup, we’ll begin work immediately. Throughout the first 30 days, we may need to have additional check-ins, particularly if there are systems with two-step authentication, or to confirm that our work aligns with your expectations. This process helps us ensure that everything runs smoothly and that we meet your needs right from the start.

Yes, your data is secure with us. We use a password-protected vault system to manage access securely. This means our virtual assistants can connect to the necessary systems without seeing or changing your passwords. Additionally, all information shared with our team is treated with the highest level of confidentiality. Our virtual assistants are thoroughly vetted professionals who prioritize data security and confidentiality, so you can trust that your business information is in safe hands.

Our virtual assistants primarily work within Eastern, Central, and Mountain time zones. For clients in other countries or outside these time zones, we’re happy to schedule discovery and onboarding calls at times that fit your local working hours. For regular communication, we mainly use email, so please keep in mind that time zone differences may affect response times. We strive to accommodate your needs as much as possible, while maintaining a streamlined and responsive communication process.

We track the hours worked by our virtual assistants using a Production System that includes a time clock. Each assistant starts the timer for the specific task they’re working on, allowing us to accurately record the time spent on each project. We regularly pull reports throughout the month to monitor progress and ensure accurate time tracking. This system helps us provide transparent and reliable billing, ensuring that you’re only charged for the actual time spent on your tasks.

At I Said Yes! to Success, you benefit from having a team of virtual assistants at your service. If your dedicated assistant needs to take time off, we can seamlessly transition your work to another team member. We create Standard Operating Procedures (SOPs) for each client and task, allowing us to quickly bring another assistant up to speed and maintain continuity. This way, your tasks continue uninterrupted, ensuring your business runs smoothly even when someone is away.

Yes, your virtual assistant will be able to speak in your brand’s authentic voice. During the onboarding process, we gather essential details about your brand, including your voice, motto, key phrases, and mission statement. We then create a brand voice guide within our system and in your account’s brand info card. This ensures that your virtual assistant can consistently create content that aligns with your brand’s unique style and messaging, so your voice remains authentic across all communications.